Privacy Policy

Last Updated: October 2023

Heligon Systems is committed to protecting the privacy and security of your personal and business data. This Privacy Policy describes how we collect, use, and share information when you use our software systems (Retail, Healthcare, Education, and NGO platforms) or interact with our public website.

1. Information We Collect

Account Information: When you register for our services, we collect your name, email address, phone number, and billing details.

Usage & Telemetry Data: We automatically collect diagnostic telemetry data related to error logs, software performance, and interaction events to help improve the stability of our platforms.

Client Content (Databases): Data input by our clients (such as inventory records, student lists, or patient records) is stored securely on our servers on behalf of the client. In these instances, the client remains the data controller, and we operate strictly as a data processor.

2. How We Use Your Information

We use the information we collect strictly to provide, maintain, and improve our software services. We may also use it to communicate operational notices, provide customer support, handle billing, and ensure platform security (e.g., fraud prevention and intrusion detection).

3. Data Sharing and Third Parties

We do not sell your personal or business data to third parties under any condition. We may share information with trusted third-party service providers (like cloud hosting providers such as AWS, Google Cloud, or payment processors) strictly under confidentiality agreements to operate our infrastructure.

4. Security Infrastructure

Security is built into every layer of our systems. We implement strong encryption at rest and in transit, strict role-based access controls, and routine security audits to protect your data. However, no internet transmission is 100% secure, and we urge clients to maintain strong passwords and use two-factor authentication (2FA) where available.

5. Your Rights and Controls

Depending on your location, you may have rights under the GDPR, CCPA, or the Kenya Data Protection Act to access, correct, delete, or port your personal data. You are entitled to request an export of your system data at any time. Please contact us to exercise these rights.

6. Contact the Data Protection Officer

For any privacy-related concerns, deletion requests, or questions regarding this policy, please email our Data Protection Officer at info@heligonsystems.com.